INVESTORS
AND MARKET ANALYSTS
|
- Shareholder Meeting
- Roadshows
and conferences
- Meetings
- Stock exchange communication
and press releases
|
- Transparent activity, quick
and easy access to information about the Bank, ethical
and socially responsible business.
|
- Compliance with corporate governance rules, ensuring transparency, security and ethical
character of operations, quick exchange of information through multiple communication
channels with shareholders.
|
CLIENTS
|
- Branches, Internet and mobile
banking,
- Intranet, community forum,
- Hotline
- Complaints
- Satisfaction surveys
|
- High quality of products and services offered, ethical marketing
and selling practices, safety of deposited funds, ease of use of products
and communication
with the Bank,
improvements in accessibility
of the Bank’s services and non-banking services.
|
- Fast and easy access unfettered by obstacles to banking and non-banking services, ethical advertising and sales, providing explicit information about the conditions for using services, easy contact with the Bank, ensuring the safety of client funds.
|
|
EMPLOYEES
|
- Intranet, Internet, community forum
- Whistleblowing system
- Market analyses
- Employee evaluation
|
- Stability of employment
and professional development opportunities, fair salary, friendly working conditions, possibility to engage in social activities.
|
- Communication
with employees
and responding to their expectations, professional competence development programmes, programmes for parents, co-funding of activities outside the workplace, and employee volunteerism offer.
|
SUPPLIERS / BUSINESS PARTNERS
|
- Periodic meetings
- Telephone, e-mail
- Negotiations
and performance of agreements
|
- Fair rules for selecting
and cooperating with suppliers..
|
- Use of objective procedures for selecting suppliers; timely performance of agreements; selection of suppliers
in consideration of ethical and environmental criteria.
|
SOCIAL ENVIRONMENT
|
- Offers of cooperation
- Meetings with students
- Employee volunteerism
|
- Supporting social projects by the company and employees.
|
- Merit-based and financial support for social projects; financial education; encouraging employees to take part in social and volunteering campaigns.
|
ENVIRONMENT (ORGANISATIONS INVOLVED IN ENVIRONMENTAL PROTECTION ACTIVITIES)
|
- Environmental rankings
- Monitoring changes in market trends and legislation
|
- Reducing our own unfavourable impact on the environment, engaging in responsible project finance, environmental education.
|
- Monitoring
lowering impact on the environment, rules governing the provision of funding for projects exerting an impact on the environment, environmental education programs.
|
REGULATORS (KNF, BFG, UOKIK, NBP, KSF)
|
- Reports
- Communication
- Regulatory audits
|
- Recommendations regarding communication with customers, reports on the Bank’s activities, assessment of risks related to the Bank’s activities.
|
- Reporting and implementing recommendations provided by regulators.
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