Financial and
ESG report 2020

Main awards and achievements in 2020

Bank Millennium in the WIG-ESG index 

Since September 2019, Bank Millennium has been included in the WIG-ESG index of the Warsaw Stock Exchange. In 2010-2019, the Bank was part of the Respect Index. The WIG-ESG index is published on the basis of the value of the portfolio of companies considered to be socially responsible. The index includes 60 companies included in the WIG20 and mWIG40 indices. The weights of individual companies in the WIG-ESG index depend on the number of shares in free float adjusted for the results of the ESG ranking prepared by Sustainalytics and an assessment of their application of corporate governance principles. 

The best digital bank for individual clients in Poland  

The Bank received The Best Consumer Digital Bank in Poland for 2020 award in the World’s Best Digital Banks contest organized for the 21st time by the Global Finance magazine. Bank Millennium’s website was found the best website in The Best Consumer Integrated Bank Site in Central and Eastern Europe for 2020 category. 

Bank Millennium among most digitally advanced banks in Europe 

Bank Millennium has been acclaimed one of top ten most digitally advanced European banks according to Bain&Company’s benchmarking. The benchmarking was made on the basis of analysis of the degree of digitalization of more than 50 banks in Europe. Evaluating the sector experts took into account such factors as development vision, product offering, modern sales channels, customer experience, degree of satisfaction, operational model as well as use of technology and data.   

Golden CSR Leaf 

Bank Millennium was distinguished with the Golden CSR Leaf, thus joining a small group of institutions whose CSR activities are rated highest. The bank had been awarded the Silver Leaf as many as five times before. These exceptional awards go to firms that apply the highest corporate social responsibility standards in their daily operation. 

Technologically responsible company 

Bank Millennium was ranked first in this year’s TOP CDR Technologically Responsible Company contest twice. The distinctions were awarded for the project titled “Banking without barriers” in the following categories: Digitization and Audience Award. 

Bank Millennium is a Solid Employer 2020 

As part of the Solid Employer of the Year program, the best employers in Poland are selected on the basis of many standardised criteria. Bank Millennium was recognised for maintaining the best HR practices and creating an environment enabling employee development. 

Bank Millennium with best customer reviews in Poland 

In the latest release of Banks Ranking – Customer’s Choice 2020 by BANK Financial Monthly, Bank Millennium came first. The jurors were 1459 respondents, representing the full spectrum of the Polish society. The survey participants were evaluating particular areas of activity of financial institutions as well as products offered by them. The general classification was won by Bank Millennium. Respondents gave bank highest scores in 5 categories: Recommended by clients, Loyalty, Cost assessment, Quality of remote service and Quality of branches, while altogether bank was among the top three in as many as 13 out of 16 competition categories. 

Bank Millennium as the climate leader  

With the result of 34% of the annual emission intensity reduction, Bank Millennium was 2nd in the “Climate Leaders Poland 2021” ranking list of the Forbes magazine, thus overtaking almost all  participating companies in Poland. The Polish Climate Leaders list is the first compilation of this kind in the history of the Polish edition of Forbes. The ranking was prepared by calculating the compound annual reduction rate (CARR) of greenhouse gas emissions adjusted by revenues. 

A multiple winner of the Institution of the Year 2020 

In the Institution of the Year ranking list, prepared by (companies are distinguished for their unique and comprehensive approach to customer service), the Bank won in five categories:
1) The best service in remote channels;
2) The best remote account opening process;
3) The best Internet banking;
4) The best mobile application;
5) The social dimension of business for the Financial ABCs project.

Growth star and other distinctions 

In the Banking Stars 2020 contest organized by Dziennik Gazeta Prawna and PwC, the Bank was on the podium as many as four times. It was ranked 1st in the “Growth star” category for the asset, revenue, net profit and client acquisition growth rate in 20192nd in the “Customer relationship” category3rd for its overall activity in the main contest category and in the “Innovation star” category”. 

European Customer Centricity Awards

Bank Millennium was awarded the first prize in the Customer Centricity Awards contest in the complaints category for the project titled “Embrace the Problem”, which supports the evolution of complaint handling towards addressing client needs and case-by-case approach. 

Millennium was rated highest in Poland in terms of positive client experience building 

The Customer Experience survey conducted for KPMG in Poland and published in 2020, the Bank was again considered by clients the Customer Experience leader among banks. Ranked 7th, Millennium moved up in the ranking list of a hundred highest rated brands operating in the Polish market with respect to its last year’s position, when it was ranked 9th. 

The “Trusted in business” award from CRIF Polska 

Millennium Leasing with the “Trusted in business” award from CRIF Polska for building an automatic risk assessment tool integrated with external data sources functioning in real time. As a result, making a credit decision in the Business segment takes less than twenty seconds. 

Leader of the “Bank in clients’ opinion 2020” 

Leader of the “Bank in clients’ opinion 2020” ranking list prepared by Polski Instytut Badań Jakości based on opinions of individual clients of 14 most popular banks in Poland. The bank won in the general classification. It was rated particularly high for its friendly and competent customer service provided both in outlets and by telephone, for its efficient electronic banking and for its wide ATM network and low costs of services. It was also considered the most recommendable bank. 

Bank Millennium as the Service Quality Star 

Service Quality Star is an award received from consumers, who rate more than 46 thousand enterprises from 200 industries over the whole year through a multiplatform composed of the portal and a mobile application. A CAWI questionnaire survey is also carried out. In addition to service quality rating, each brand is examined also in terms of probability of being recommended (NPS indicator). The title of the Service Quality Star is awarded to the businesses which have received the highest ratings from consumers and in the CAWI survey and which have stood out from the average results in their respective industries. 

The Golden Banker ranking 

In 2020, in the Golden Banker ranking list prepared by Puls Biznesu and, a financial portal, Bank Millennium was ranked first in the “Fin-Tech Innovation” category for implementing the Autopay service in the mobile application (together with Blue Media) and second in the “Mortgage loan” category. 

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