Financial and
ESG report 2020

Limiting the consumption of resources

The Bank Millennium Group has centralized the process of purchasing and supplying the Group’s organizational units with materials needed for their day-to-day operations.


GHG emissions (CO2 and CO2e)

[GRI 305-1]

In 2020, CO2 emissions in the Bank Millennium Group increased by about 21% as compared to 2019. Higher emissions were caused by the acquisition of the former Euro Bank, which included properties (more than 230 new outlets, the Bank’s head office in Wrocław and a car fleet).

During this period, Bank Millennium merged with Euro Bank in 2019, as a result of which the figures for individual years are not comparable, in particular those important for this report, i.e. for the 2019/2020 period. However, it is worth noting that in 2020 the Bank undertook numerous initiatives to further reduce its emission levels by lowering energy and fuel consumption. The major environmental investment project implemented in the Bank’s headquarters was an upgrade of the lighting in the office space. As a result, nearly 12,000 conventional light fixtures were replaced by modern LED fixtures, which will consume 54% less energy and allow it to lower its CO2 emissions by 500 tons annually.

The Bank also received “white certificates” based on the Energy Efficiency Act of 20 May 2016 (Journal of Laws 2016 Item 831), which confirm that a modernization project has been completed, which improved energy efficiency and achieved energy savings (confirmed by an energy efficiency audit and a positive assessment of the application by the President of the Energy Regulatory Office).

CO2 emissions by year (in tons of CO2):

* indicates clients’ willingness to recommend products and services. These data refer to the Bank’s internal research and pertain to retail clients

Emisja CO2 for the Bank Millennium

Total emissions (tons)

2020* 2019 2018 2017 2016 2015 2014 2013 2012 2011
COemissions by year (in tons of CO2):  25,249  19,963  19,516  33,295  35,971  32,127  41,819  42,787  43,305  39,117 
Total CO2e emissions by year (in tons of CO2e):  25,419  19,989  19,685  33,462  36,151  32,636  42,388  43,346  43,879  39,659 
* the above data pertain to emissions resulting from the consumption of electricity and heat, combustion of fuels in own heat sources and emissions associated with business trips. CO2 – concerns carbon dioxide emissions CO2e – concerns total greenhouse gas emissions: CO2, CH4 and N2O calculated as the CO2 impact equivalent

In 2020, CO2 emissions in the Bank Millennium Group increased by about 21% as compared to 2019. The ratios announced in 2020 differ from those used earlier by nearly 20%. For 2020: 

  • nearly 91% of the Bank’s entire carbon footprint came from indirect emissions related to the consumption of electricity and heat in the Bank’s facilities (about 36% and 55%, respectively),  
  • about 9% came from the combustion of fuel in its own power installations and vehicles,  
  • 0% came from indirect emissions associated with the use of public transportation, which can be ascribed to the outbreak of the COVID-19 pandemic. 

CO2 emissions for the Bank Millennium Group

  2020* 2019 2018
CO2 emissions by year (in tons of CO2):  28,330  22,400  22,435 
Total CO2e emissions by year (in tons of CO2e):  28,521  22,596  22,629 


* the above data include the consumption of electricity, heat and fuels in the Bank and the Bank Millennium Group; at the same time, the calculated emission takes into account only data on emissions generated as a result of business trips by Bank Millennium employees. CO2 – concerns carbon dioxide emissions CO2e – concerns total greenhouse gas emissions: CO2, CH4 and N2O calculated as the CO2 impact equivalent

In 2020 In 2019
  • nearly 92% of the Group’s entire carbon footprint came from indirect emissions related to the consumption of electricity and heat in the Bank’s facilities (about 36% and 56%, respectively), 
  • about 8% came from the combustion of fuel in its own power installations and vehicles,  
  • 0% came from indirect emissions associated with the use of public transportation, which can be ascribed to the outbreak of the COVID-19 pandemic. 
  • nearly 89% of the Group’s entire carbon footprint came from indirect emissions related to the consumption of electricity and heat in the Bank’s facilities (about 38% and 51%, respectively),  
  • about 10% came from the combustion of fuel in its own power installations and vehicles,  
  • approximately 1% came from indirect emissions associated with the use of public transportation. 


CO2 emission calculation methodology 

The foregoing data pertaining to what is known as the Carbon were calculated on the basis of the methodology entitled Green House Gas Protocol, A Corporate Accounting and Reporting Standard, Revised Edition WBCSD (World Business Council for Sustainable Development) – see: 

The reporting scope of these CO2 emissions pertains to direct emissions from burning fuel in its own sources of energy and cars (according to Scope 1 GHG Protocol), indirect emissions from burning fuel to generate the electricity and heat purchased by the organization (according to Scope 2 GHG Protocol) and other indirect emissions resulting from burning fuel in means of transportations not controlled by the organization, i.e. taxis, aircraft, trains and buses (according to Scope 3 GHG Protocol); The data pertaining to emission ratios come from the IPCC 2006 Guidelines for National Greenhouse Gas Inventories, Guidelines to DEFRA’s/ DECC’s Greenhouse Gas Conversion Factors/UK Government Conversion Factors for company reporting, domestic environmental agencies, i.e. and and electricity suppliers. 

Data on greenhouse gas emissions may be stated as CO2 or CO2e emissions (where CO2e is the CO2 equivalent when we include carbon dioxide emissions resulting from direct emissions from the combustion of fuel and indirect emissions – from the consumption of electricity and heat consumption and business travel, plus the emission of other greenhouse gases, i.e. methane (CH4) and dinitrogen monoxide (N2O) emitted in trace amounts in the above combustion processes). 

Although greenhouse gases are emitted in small quantities compared to CO2 in these combustion processes, their impact on global warming (GWP, or the Global Warming Potential) is relatively greater per unit than that of CO2. CH4 has the GWP value of 28, while the GWP value of N2O is 265.  

This is why the CO2e value, which takes into account the global warming impact of not only CO2 but also other greenhouse gases, is slightly higher than the carbon dioxide CO2 emissions only. 

In the 2020 report, the GWP factors were updated in line with the most recent European Commission data. Some other emission measures for fuels were also updated based on the current national table of calorific values and emission measures to be used in 2020. 

Reduced consumption of materials

Procurement discipline is ensured by the REZA+ IT tool, in which every item ordered is reviewed for justification of its purchase. This allows the Group to reduce consumption of materials considerably. Permanent monitoring of the fulfillment of budgets and definition of limits, to ensure that purchases are reduced to the level of current consumption also contributes to lower consumption of materials.  The process of ordering office supplies and equipment is governed by internal instructions and verified in terms of the rationale for purchase and the equipment standards in place in the Bank. Purchases of devices such as counting machines, shredders, refrigerators, microwave ovens and furniture (office chairs, desks, chairs, cabinets) is preceded in each instance by a review of the available resources in order to ensure their reuse. This allows the Bank to reduce purchases of new equipment and furniture.  

The merger of Bank Millennium with the former Euro Bank finalized at the end of 2019, which increased the number of customers served, resulted in higher consumption of materials in 2020. At the same time, excellent organization of the centralized procurement system and strict purchasing discipline pushed such consumption down. The Bank continues to take ongoing activities to reduce consumption of the purchased materials and thus reducing its adverse environmental impact.  

Among other issues: 

  • an Outsourcer is responsible for collecting and regenerating toners from multifunction printers used in the Bank. 
  • waste paper and documents from the Bank’s Archive, whose storage period has expired in the current calendar year, are forwarded to specialized document destruction firms. The documentation destroyed in industrial-grade machinery is then fully recycled. 
  • any non-hazardous (and non-municipal) electronic waste (ITC, electrical equipment, data carriers), metal, plastic, wooden and glass waste is collected by a specialized company holding a permit to transport, collect and recover all types of waste. A contractor collecting ITC, electrical equipment and data carriers operated in accordance with the Act on Used Electrical and Electronic Equipment. This means that all electronic waste is fully recycled. 
  • In its activities, the Bank complies with all environmental regulations, i.e. the Act on Waste of 14 December 2012, as amended, Journal of Laws 2020, Item 797, i.e. of 4 May 2020. As a result of the amendments made to the Act on Waste, in 2020 the Bank was entered in the Waste Database (BDO) Register. 

[GRI 301-1] Consumption of materials (kg)

Bank  2020  Bank   2019* Bank 2018  Bank 2020/
Reasons for change
Paper and paper rolls for operational needs  354,994  327,930  307,433  8%  Increase in the number of customers after the merger with Euro Bank; a 49% increase in mortgage agreements; increased volumes of mass mailing, e.g. to customers of ex Euro Bank 
Envelopes  116,064  77,655  61,381  49%  Increase in mass mailing due to merger with Euro Bank, mailings about interest rates, rules and regulations, a sheet for Mass and Prestige depositors 
Plastic articles  40,911  12,948  13,304  216%  Increase due to necessity of safety measures (e.g. 3 311 plexiglass separators for branchesdisinfecting liquids).  99% decrease in plastic cups, replaced by paper/biodegradable cups. 
Consumable materials for printing devices  1  418  703  -99%  Lower consumption due to effective management of own resources and change of a process to outsourcing.   
Batteries  760  556  540  36%  Result of battery-powered disinfectant dispensers installed in Bank’s outlets. 
*without the former Euro Bank data

[GRI 301-1] Consumption of materials (kg) Group 2020   Group 2019*   Group
Group 2020/2019 (Change %)
Paper and paper rolls for operational needs  364,592  343,277  322,953   6% 
Envelopes  117,541   79,031  62,834  49% 
Plastic articles  41,371  14,252  14,285  190% 
Consumable materials for printing devices  1  418  n/a  -100% 
Batteries  785  610  588  29% 
*without the former Euro Bank data

Waste management

Depending on the voivodship, the Bank sorts out its waste into five fractions: plastic, multi-material packaging and paper, glass, bio and mixed). The Bank’s head office in Warsaw has also placed containers to collect batteries and small electrical waste. A campaign to collect large size electronic waste takes place once a year. Mixed municipal waste is collected by the city based on the number of containers declared monthly in advance. 75% of segregated waste is processed. This applies to the plastic fraction, multi-material packaging and paper (the city does not provide any information on bio waste or glass). 

The COVID-19 pandemic, which started in early 2020, contributed to an increased consumption of plastic from, among others, containers and diffusers with hand sanitizers. However in the situation of a real health hazard, the Bank’s priority was to prevent the spread of coronavirus and ensure safety of its employees and customers. In order to limit the consumption of plastic, in 2020, non-reusable plastic water cups were replaced with environmentally-friendly BIO paper cups. The cups do not contain plastic and are fully biodegradable and compostable in accordance with the European standard EN 13432. They can be filled twice. Also, providing Head Office employees with water purifiers and water dispensers in branches helped to reduce plastic consumption by several hundred plastic bottles per day. 

A 70% increase in the volumes of mass correspondence in 2020 resulted from an increased number of customers after the merger, additional correspondence required among others due to the pandemic, information on changes concerning SEPA and internal regulations. Additionally, a considerable portion of customers of the former Euro Bank do not use electronic account statements (new customers in the Bank have an active online statement service).   

300 kg
used up batteries
250 kg
of electronic waste
Recycled waste

The Bank continues to work on further digitization and the highest quality of Internet services to ensure that customers give up the hard copy versions of the documents. 

In 2020, the Bank designated 579 assets to be reused in the Bank’s branches (devices and furniture) and collected 300 kg of used up batteries and 250 kg of electronic waste delivered by the Bank’s employees as part of an electronic waste collection campaign. 

As in the previous years, the management of buildings maintained a waste register in three categories: Metal and plastic, Paper and Glass.  

[GRI 306-3] Recycling and Disposal of Materials (kg)

Bank 2020 Bank 2019* Bank 2018 Bank 2017 Bank 2020/2019 Reasons for change
ICT equipment and devices  53,084  23,185  17,654  17,210  128%  Regular replacement of the slowest telecommunications and IT equipment, which is no longer fit for use, in the Head Office and in branches; the numbers increased significantly after the merger in 2019. 
Paper   272,316  243,782  298,428  289,815  11.7%  The increase in the quantity of waste paper is due to the merger (a larger number of branches and the new Head Office facility in Wrocław) 
Metal waste and cable  9,998  21,986  13,217  7,020  -54%  Change of the way the consumption of plastic waste is calculated, taking into account the average consumption of waste per person and input from Euro Bank. 

The increase is due to the Euro Bank merger (a larger number of branches and the new Head Office facility in Wrocław). 

The decreased quantity of waste resulted from the fact that responsibility for the management of waste created during office reconstruction was transferred to the service providers. 

Plastic articles  4715  1,667  936  1,253  182% 
Glass  828  637  3,176  1,581   



Furniture  7,160  49,028  22,711  14,177  -85% 
Lead batteries  6,928  14  0  380  49,385%  UPS units from units being closed. 
Waste printing toner  614  295  438  406  108%  The increase is due to the collection of the used up toner cartridges in Wrocław. 
Mixed concrete and brick rubble waste, waste from construction sites and renovations   0   3,520  5,310  7,556  -100%  Responsibility for managing waste in connection with the reconstruction of outlets has been transferred to the service providers, which report directly to BDO (Waste Database Register) 
Recycled waste (%)**  88%  84%  82%  80%  11%  The increase in the quantity of recycled waste is due to the smaller quantity of waste from branch renovations (concrete, rubble, etc.) 
* no data for the Bank Millennium Group; without Euro Bank data
** at least 84% of waste shown in the table was recycled

Monitoring energy, water and fuel consumption

After an analysis of the consumption of water, energy and fuels, measures are taken to reduce consumption of these resources, including: 

  • use of energy-saving lighting in the Head Office and field branches as well as automatic systems for reducing energy and water consumption in the Head Office building, which has obtained an environmental BREEAM certificate (at a Very Good level); 
  • in order to reduce the consumption of fuels, the Bank Millennium Group has replaced almost all cars in its fleet with hybrid models. For business travel, low-emission means of transport (such as trains) are preferred. The use of air transport is kept below the set limit.  
  • the number of business trips (by air, train and bus) was much lower; fuel consumption fell by about 20% in 2020 vs. 2019 (which contributed to a significant reduction of exhaust gas emissions); this was caused mainly by the COVID-19 pandemic and remote working arrangements (online formats of meetings, presentations, training and conferences).  

[GRI 302-1] Energy and water consumption

Group 2020/ 2019 Bank 2020/ 2019 Reasons for change
Electricity purchased (GJ)  94,936  83,621  100,147  88,192  -5.49%  -5.47%  Merger with EB (in plus), the energy saving initiatives, replacement of lighting with LED and impact of COVID-19 
Heating energy purchased (GJ)  115,969  102,763  83,637  75,553  27.88%  26.48%  The EB merger (higher number of outlets and new Head Office buildings)/ longer heating season 
Natural gas (GJ)  7,897  6,821  5,260  4,532  33.39%  33.55%  The EB merger (higher number of outlets)/ longer heating season 
Heating oil (GJ)  291  240  396  353  -36.14%  -47.34%   
Total energy consumption (GJ)  219,092  193,444  189,440  168,630  13.53%  12.83%   
[GRI 303-3] Water (m³)   101,898  93,391  100,963  94,078  0.92%  -0.74%  Stable; due to COVID-19 and lower occupancy, despite increased number of employees 


* without Euro Bank data

Fuel consumption
[GRI 302-1] 
Fuel  Gasoline  Diesel  LPG  Gasoline  Diesel  Gasoline  Diesel 
Fuel consumption (liters)  422,327  271,300  131,415  463,117  258,242  -9%  5% 


* with Euro Bank data (for 1 October – 31 December 2019)

Fuel consumption Group
Fuel  Gasoline  Diesel  LPG  Gasoline  Diesel  Gasoline  Diesel 
Fuel consumption (liters)  540,896  282,251  131,415  553,441  289,578  -2%  -3% 
* with Euro Bank data (for 1 October – 31 December 2019)

Business travel

[GRI 302-1]

Rationalization of business trips resulted from the fact that the Bank restricted the available types of means of transport and introduced an approval path if a higher standard of transport is to be used. Employees may use 2nd class trains and PKS bus transport. Only a limited group of employees (due to their position or function) may use 1st class trains. The Bank orders train and plane tickets through an external company, with which it has signed a contract for supporting business trips. Approval from a Management Board member is required for air travel or for using private cars.  

Business travel Bank (km)*

2020          2019          2018         2017         2016 2020/2019
Air  266,680  624,505  566,782  212,425  185,227  -57% 
Taxis   1,181,247  8,784  3,562  3,155  1,716  13348% 
Railway  1,943  3,183,766  2,739,829  2,227,450  1,923,347  -99% 
Bus  208,455  561,841  483,499  247,495  211,568  -63% 
*data for Bank Millennium; the Companies do not keep a register of km traveled

The lower number of business trips in 2020 was due to the coronavirus pandemic. Business trips were only effected in Q1 2020 and partially during the summer when the government restrictions were lifted.  

Companies handle their business travel on their own. 

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