Financial and
ESG report 2020

Health of employees and customers as the priority

To protect its employees and customers, the Bank has put in place special procedures to safeguard their health, while ensuring the availability of services and that the Bank is fully operational.

M2020-131 M2020-131

A special team has been appointed to implement procedures related to the work organization protecting employees against the risk of infection by the virus. The team monitored the situation, recommendations from the Chief Sanitary Inspectorate (GIS) and the Health Minister and took appropriate action. 

  • The Bank has been actively promoting and informing its clients about ways to do their banking securely without leaving home. In a dedicated commercial, this was also encouraged by Radek Kotarski. In the spirit of the #stayathome recommendation, Radek shot the video himself without leaving home.  
  • In special letters addressed to clients and published on the Bank’s electronic channels, the President of the Bank Millennium Management Board encouraged behaviors focused on maintaining health and safety and using the Bank’s services remotely, without leaving home. 
  • The Bank’s operations were reorganized in such a way as to be able to offer uninterrupted services at its branches, while ensuring safety of employees and customers. Additional safety rules were introduced in all branches (plexiglass separators, limited number of customers simultaneously allowed in the branch and recommended distance between persons, additional disinfection of surfaces, supplying employees with gloves, masks or visors). 
  • Employees were provided with the procedures to follow if they fall ill or contact an infected customer at a bank branch or a partner branch. 
  • In both the first and second waves of the pandemic, nearly all employees who could perform their duties outside the office and wanted to work from home worked remotely. In accordance with the priorities set by the pandemic response team, the IT Department and the Security Department granted all necessary permissions to those who could start working remotely. Employees were allowed to continue their duties on either business or private devices with access to the banking network and using messengers approved by Millennium. 
  • At the end of the first wave of the epidemic, a three-stage plan for a safe return to the office was implemented for head office employees working remotely. The plan included, among others: an approach to the organization of work for individuals from higher risk groups, the ones previously identified as critical for business continuity, and rules of mandatory attendance, rules for maintaining security, organizing meetings, organizing traffic in common areas of buildings, etc.  
  • rotating shift system was introduced, the rules of which are adjusted dynamically depending on the external situation and in order to minimize the risk of spreading the virus in case one of employees is infected.  
  • The employees, whose children are in preventive quarantine introduced by their childcare centers or schools, are able to work remotely. The employees, whose children are studying at home in a hybrid model, were allowed to continue their work remotely upon their supervisor’s approval.   
  • Special safety rules and work arrangements were put in place to keep employees safe and support their return to the office during the summer. The recommendations included, among others, an obligation to wear a mask, disinfect hands, maintain a distance of 1.5 m in office spaces and when moving within buildings.  
  • Specific visual communication was implemented in the office and in Intranet channels to remind people to follow the rules and recommendations. Flexible working hours were introduced for those commuting on public transport. 
  • Millennium World, an internal news portal, published daily infection and recovery statistics for bank employees; the data was updated with information from the pandemic response team.  

Search results