Financial and
ESG report 2020

21d. Quality of loans and advances to customers portfolio valued at amortised cost

31.12.2020 31.12.2019
Loans and advances to customers (gross) 74 845 224 70 078 813
impaired 3 698 389 3 199 909
not impaired 71 146 835 66 878 904
Impairment write-offs (2 372 635) (1 961 618)
for impaired exposures (1 777 137) (1 500 216)
for not impaired exposures (595 498) (461 402)
Loans and advances to customers (net) 72 472 589 68 117 195

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