|Restrictions on printing of documents
- in the branches, internal transactions are accounted for in the system – there is no need to print them out.
- the quantity of paper ordered to print cash and treasury transactions is controlled on an ongoing basis, based on monthly cash transaction reports;
- through automation of the ATM settlement process, the related documents no longer have to be printed;
- monitoring of the number of printouts – reports are sent to the units generating the largest numbers of printouts, which allows them to take reduction measures;
- printouts can be made on company printers only after an employee logs into a specific device, which prevents accidental printouts.
|Electronic workflow of internal documents
- by introducing IT systems for processing internal documents, the circulation of most paper documents has been eliminated in the Bank;
- processing client documentation (e.g. loan applications) is based on electronic copies of documents;
|Less printouts for clients
- some documents are posted on the Bank’s website and on the internet banking site. Through internet banking, the client is e.g. informed on changes in the terms and conditions of services (on durable media).
- consolidation of documents (several instructions in one document, several agreements in one form);
- shortening of documents (tables and equivalents of sentences instead of descriptions) to reduces the quantity of printed pages;
- access to e-administration – option to submit official applications through the electronic banking channel, which reduces the consumption of paper;
- option to pay highway tolls, purchase public transport tickets and parking tickets through the mobile application;
- electronic statements – electronic statements are the default option for every new client concluding an agreement for bank products and services. It is possible to opt out of this option at a client’s request. 79% of our clients use on-line statements.
- electronic application process for products: opening of another bank account, cash withdrawals, loan applications, establishment of a term deposit, etc.;
- when applying for a mortgage loan, it is possible to directly upload scanned documents to the Bank’s system. They are collected from public registers and clients’ current account statements generated on-line.
- the goodie procurement platform launched by Bank Millennium makes it possible to browse stores’ online offers and electronic newspapers instead of their hard copy counterparts;
- On-line trade finance module – solution for corporate clients facilitating electronic orders and remote correspondence with the Bank;
- e-guarantee for business clients – it is a bank guarantee issued in electronic form (as PDF file) using qualified electronic signatures of two of the Bank’s legal representatives. The advantage of the product is that the guarantee is delivered speedily (to a specified e-mail address or to be downloaded from the Millenet system), nothing is printed out and no messenger costs are incurred;
- Millennium TFI allows its distributors to purchase fund units over the Internet. Transaction confirmations may be sent to the client by e-mail.
|Product sales via remote channels
- retail clients may apply for credit, savings and insurance products using remote channels where paper documentation does not exist at all. In this process, an agreement is approved by the SMS P@ssword and its wording is available in the system, so it does not need to be printed out.
- corporate clients are encouraged to apply for loans and payment cards and for opening of new accounts through the internet banking system, in which the entire documentation is uploaded remotely.
In 2019, intensive growth of product and service sales in electronic banking channels was visible both in the major product categories (see table below) and in the group of non-banking products and services. Sales of city transport tickets rose by 50% yoy, phone top-ups by 21% yoy, and the number of HCE cards (proximity cards enabling card payments using a smartphone) by 362% over the year.
Share of electronic channels in the sales volume of major products yoy
*process commenced in the electronic channel