2019 Financial
and Social Report

Environmental Measures

Bank Millennium Group conducts a number of activities aimed at optimizing the consumption of energy, water, fuel and purchased materials.

Action Action
Limiting plastic consumption
  • popularity of payments using a virtual card in a mobile application reduces the need to issue plastic cards;
  • new option of a temporary card freeze eliminating the need to generate a new card immediately;
  • water treatment purifiers have been installed in the Bank’s Head Office – there is no need to buy bottled water;
  • based on the average number of shipments sent out, a limit for secure plastic envelope orders was set for each of the Bank’s organizational units. A 7% decrease in consumption was recorded as compared to 2018.
Efficient management of available resources
  • Reuse of resources allows the Bank to reduce the purchased quantities of furnishings (desk chairs), own devices (shredders and bill counters) and consumable materials (e.g. toners, hangers, inking ribbons).
  • Equipment and appliances from shut-down or reconstructed branches are forwarded for continued use in other outlets.
IT Tools
  • The IT system supports verification of each purchase order for materials and office equipment in terms of the justification for the purchase and the defined limit, thereby contributing to reduced consumption of resources.
Action Description
Restrictions on printing of documents
  • in the branches, internal transactions are accounted for in the system – there is no need to print them out.
  • the quantity of paper ordered to print cash and treasury transactions is controlled on an ongoing basis, based on monthly cash transaction reports;
  • through automation of the ATM settlement process, the related documents no longer have to be printed;
  • monitoring of the number of printouts – reports are sent to the units generating the largest numbers of printouts, which allows them to take reduction measures;
  • printouts can be made on company printers only after an employee logs into a specific device, which prevents accidental printouts.
Electronic workflow of internal documents
  • by introducing IT systems for processing internal documents, the circulation of most paper documents has been eliminated in the Bank;
  • processing client documentation (e.g. loan applications) is based on electronic copies of documents;
Less printouts for clients
  • some documents are posted on the Bank’s website and on the internet banking site. Through internet banking, the client is e.g. informed on changes in the terms and conditions of services (on durable media).
  • consolidation of documents (several instructions in one document, several agreements in one form);
  • shortening of documents (tables and equivalents of sentences instead of descriptions) to reduces the quantity of printed pages;
  • access to e-administration – option to submit official applications through the electronic banking channel, which reduces the consumption of paper;
  • option to pay highway tolls, purchase public transport tickets and parking tickets through the mobile application;
  • electronic statements – electronic statements are the default option for every new client concluding an agreement for bank products and services. It is possible to opt out of this option at a client’s request. 79% of our clients use on-line statements.
  • electronic application process for products: opening of another bank account, cash withdrawals, loan applications, establishment of a term deposit, etc.;
  • when applying for a mortgage loan, it is possible to directly upload scanned documents to the Bank’s system. They are collected from public registers and clients’ current account statements generated on-line.
  • the goodie procurement platform launched by Bank Millennium makes it possible to browse stores’ online offers and electronic newspapers instead of their hard copy counterparts;
  • On-line trade finance module – solution for corporate clients facilitating electronic orders and remote correspondence with the Bank;
  • e-guarantee for business clients – it is a bank guarantee issued in electronic form (as PDF file) using qualified electronic signatures of two of the Bank’s legal representatives. The advantage of the product is that the guarantee is delivered speedily (to a specified e-mail address or to be downloaded from the Millenet system), nothing is printed out and no messenger costs are incurred;
  • Millennium TFI allows its distributors to purchase fund units over the Internet. Transaction confirmations may be sent to the client by e-mail.
Product sales via remote channels
  • retail clients may apply for credit, savings and insurance products using remote channels where paper documentation does not exist at all. In this process, an agreement is approved by the SMS P@ssword and its wording is available in the system, so it does not need to be printed out.
  • corporate clients are encouraged to apply for loans and payment cards and for opening of new accounts through the internet banking system, in which the entire documentation is uploaded remotely.

In 2019, intensive growth of product and service sales in electronic banking channels was visible both in the major product categories (see table below) and in the group of non-banking products and services. Sales of city transport tickets rose by 50% yoy, phone top-ups by 21% yoy, and the number of HCE cards (proximity cards enabling card payments using a smartphone) by 362% over the year.

Share of electronic channels in the sales volume of major products yoy

Personal accounts* Cash loans Term deposits
38% 53% 90%
*process commenced in the electronic channel
Action Description
Energy-efficient building of the Bank’s Head Office
  • the savings in energy and water consumption are affected, among others, by the use of LED lights in corridors and parts of the garage, heat recovery in ventilation units, fancoils switched to an economic mode at night, silent operation of the central heating unit at night; light turned off on a temporary basis after 6:00 p.m., rainwater collection and use system. The office building has a BREEAM certificate for environmentally-friendly buildings.
Energy savings in branches
  • in all branches, replacement of light sources in external advertising panels from traditional fluorescent lamps to energy-saving LED light sources;
  • time control of the lighting of advertising panels using astronomical clocks;
  • energy-efficient light sources in new or upgraded branches;
  • in all branches, the operation of the air conditioning system has been limited by installing operation control clocks.
Rational management of energy consumption
  • in the Bank’s Head Office, air conditioning is set at 21 degrees Celsius and ceases to operate after working hours;
  • in all branches of the Bank, clocks controlling the air conditioning operation time have been installed;
  • virtualization of servers has made is possible to reduce the number of physical hardware in the computer center, which drove down energy consumption for power supply and air conditioning;
  • the implementation of virtual desktop infrastructure (VDI) has reduced the power consumption of each desktop from 200W to less than 5W. Rather than working on a desktop personal computer (PC), users work on virtual machines.
  • regular replacement of computer hardware with newer hardware offering lower power consumption;
  • human presence detectors in meeting rooms, employee amenity areas and kitchens that turn off lighting when not in use.
Water and energy consumption is monitored on an ongoing basis.
  • Based on the financial data, a ranking of energy recipient by its consumption is prepared. Branches with the highest energy consumption rates are controlled and recommendations for building administrator companies are implemented. Similarly, in the event of high utility bills it is verified whether the consumption is correct and whether or not any devices or installations have broken down.
Design of services
  • The processes in the mobile and internet banking system are designed to take as little time as possible and involve the least amount of formalities. The agreements are signed with an SMS password signature, which saves paper and energy (by reducing the time of work with the computer or the phone).
Optimization of water consumption
  • installation of water perlators in toilets and kitchens (saving approx. 15% of water);
  • setting the optimal water usage level in toilet flush tanks.
[GRI 302-4] Energy savings in branches** 2019 2018 2017 2016 2015
Branches with LED lighting 357
Branches with panels turned off at midnight 310
Energy-saving sources of light in branches 113
*the remaining panels are lit up for the entire opening time of the shopping malls in which they are located
**without Euro Bank data
Action Description
Hybrid vehicles
  • Nearly all the cars in the Bank’s fleet have been replaced with hybrid models. That signifies a considerable reduction in exhaust emissions into the environment. The fleet will emit more than 500 tons of CO2 less per annum (a 20.6% reduction in emissions) in comparison with the level prior to replacing the cars.
Reduced number of business trips
  • In order to minimize business travel, limits are used for respective types of transportation and remote communication methods are used, such as: e-learning courses, teleconferencing and videoconferencing. In 2019, over 1,000 video conferences were held.

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