Professional development

Most job offers in the Bank Group are addressed to internal and external candidates. An employee who would like to develop his or her skills in some other area may report his or her desire to participate in an internal rotation.

Selected employees are assigned to interdepartmental projects initiated and overseen by the Bank’s Management Board. This affords an opportunity to share knowledge and gain new skills.

Bank Millennium conducts programs in which employees who stand out through their above average commitment receive rewards:

• IMPAKT Employee Reward Program in which employees reward their work colleagues. In 2019, 40 employees were recognized for their commitment, improvement of quality, innovative solutions and accepting challenges that inspire others.
• Once a year, the best employees and managers are rewarded with the President’s Prize for their above average professional achievements.

The Bank organizes training programs and training workshops that cover all the employees, e.g. of the sales function. Some training activities are organized for the entire Bank Group. These arise out of internal and external regulations and include: occupational health and safety, data protection, data security training as well as management training programs and conferences. Specialist training is most frequently organized by the Bank internally.

• orientation training for new employees,
• certification training for new employees on sales of investment products,
• management competence development training cycle for retail branch managers,
• customer service quality improvement training,
• workshops on identifying client needs, sales standards and models,
• numerous e-learning training courses concerning new products, changes to products, procedures and bank applications,
• training courses and professional exams stemming from the implementation of new regulatory regulations,
• a round of training courses for employees of Euro Bank’s own network to prepare them for work in Bank Millennium,
• initial and orientation training for employees of the franchise branch network took over from Euro Bank.

The Bank continued the Certification Program for newly-employed Prestige relationship managers. It included courses on financial markets and investing, products offered by Bank Millennium in the Prestige segment, techniques for handling doubts and objections based on the personality types of customers and effective sales closing methods. The program ends with a theoretical and practical examination to confirm the skillful ability to utilize this knowledge in daily work.

The training program to enhance the skills of corporate banking relationship managers in building a professional image was continued. It was based on excellent product knowledge, client needs analysis skills and deal structuring, negotiating skills and skills for effectively closing deals. This program consists of a series of e-learning product-related courses, training workshops run by external firms and knowledge-related tests. All the Consultants of the Corporate Banking Service Department took part in training aimed at improving business relations through effective communication with corporate clients and application of top customer service standards.

[GRI 404-2] In 2019, a two-year management competence development training cycle for all retail branch managers was continued. It consists of a round of training and post-training sessions, during which the participants gain knowledge on effective management of the sales team.

Bank Millennium managers also attend various training courses in team management skills, building a growth culture in the organization and cooperation in various teams. 893 managers in total were trained in 2019.

• Coach Academy – a training program for coaches in regional sales networks, aimed mainly at learning the skills to develop and conduct short trainings/workshops for small groups.
• Coach School – a cycle of workshops for Bank Millennium’s internal coaches. The main objective of the program is for the participants to achieve competence in developing training programs and running various types of development activities.