Accessibility of services

are constantly improved to meet the needs of blind and visually impaired clients. The services are written in a simple and understandable language for the users and can be read aloud by text readers. A visually impaired user can use the website with a keyboard – the mouse is not needed to navigate the portal. In addition, the site has a text magnification feature.

disabled people with impaired mobility can use the number keypad instead of function buttons next to the screen, which means that they do not have to reach too high. In addition, ATM’s number keypad makes it easier to use the device also by disabled people with vision impairments. After headphones are connected to the ATM, the user may enter instructions through voice messages. Additionally, persons with vision impairments may use a special black and white screen mode which enhances contrast and legibility of displayed messages. 100% of our ATMs are customized to meet the needs of disabled persons.

with architectural barriers – more than 60% of the Bank’s branches are accessible to disabled persons. When it adapts and modernizes its branches the Bank pays attention to eradicating architectural barriers.

offering wheelchair access – they are in place in 355 branches.

clients using the Bank’s Hotline can use the voice command feature during the call instead of using the phone’s keypad.

blind or visually impaired persons or people who cannot read can still sign an agreement with the Bank on their own in the presence of two branch employees and – at the client’s express request – in the presence of a witness trusted by the client. In such cases, an outlet employee can also read the agreement aloud and/or in the case of customers who cannot write, they can sign using an ink fingerprint.

and rules and regulations in forms that make it easier for such clients to familiarize themselves with the contents of these documents, for instance by using large-size fonts, audio recordings or Braille script.

detailed guidelines binding on employees of all of the Bank’s outlets.