2019 Financial
and Social Report

Selected awards and distinctions

Bank Millennium in the WIG-ESG index

In September 2019, Bank Millennium was included in the WIG-ESG index of the Warsaw Stock Exchange. In 2010-2019, the Bank was part of the Respect Index.

The WIG-ESG index is published on the basis of the value of the portfolio of companies considered to be socially responsible. The index includes 60 companies included in the WIG20 and mWIG40 indices. The weights of individual companies in the WIG-ESG index depend on the number of shares in free float adjusted for the results of the ESG ranking prepared by Sustainalytics and an assessment of their application of corporate governance principles. The index will be the underlying instrument for a passive fund managed by NN Investment Partners TFI.

Bank Millennium has been selected as one of the top 4 best-rated companies. It has achieved the highest result both in terms of the application of environmental, social and corporate governance factors (ESG coefficient of 1.0) and in terms of the application of the Code of Best Practice (KDP coefficient of 1.0).

Bank Millennium in Top 10 most responsible firms in Poland

In the Ranking of Responsible Firms 2019 compiled by the Responsible Business Forum, Bank Millennium ranked among the Top 10 Polish companies assessed in terms of the quality of corporate social responsibility management.

The group of Responsible Business Leaders includes companies that boast the highest achievements in the areas of responsible business conduct, sustainable development policy, positive impact management and responsibility indicators pertaining to employees, environmental matters and cooperation with suppliers.

Fifth Silver CSR Leaf

Bank Millennium received the Silver CSR Leaf for the fifth time. This recognition is awarded to firms that apply the highest corporate social responsibility standards in their daily operation.

In the ranking prepared by the Polityka weekly and the consulting firm Deloitte, the Silver CSR Leaf was awarded to the firms that declare to consider all the guidelines of the ISO 26000 international corporate social responsibility standard in their daily activity. This standard is tracking seven areas: organizational governance, human rights, labor practices, environment, honest operational practices, consumer issues and social engagement. These companies adhere to the best local and global practices and apply international standards. They also have in place an ethics management system and observe the highest standards of personnel management. They regularly inform their stakeholders about the effects of their actions.

Distinguished CSR activities in the Responsible Business Forum report

15 best practices of Bank Millennium addressed to clients, employees and local communities were described in the report entitled “Responsible Business in Poland” published by the Responsible Business Forum. The distinguished activities included among others programs of: financial education for children (Financial ABCs), employee volunteerism (Millantrop), support for parent employees (Yes to Parenting) and increased availability of financial services to the disabled.

Financial ABCs selected as the best social program

The “Financial ABCs”, a financial education program for preschoolers organized by the Bank Millennium Foundation, received the first prize in the “Golden Banker” competition in the “Socially Sensitive Bank” category. Within the framework of the program, 53,000 children across Poland have already undergone training.

Most accessible bank

In 2019, Bank Millennium was ranked first in the “Accessibility” category in the Ranking of Banks published by Miesięcznik Finansowy Bank. In this category, the degree of elimination of architectural barriers by banks and adjustment of bank branches to the needs of people with disabilities, the degree of combating financial, digital and social exclusion of people with disabilities and the creation of facilities by banks to enable easier and more secure use of banking products and services were evaluated.

Sound Employer of the Year

Bank Millennium earned the title of the Sound Employer 2019. The jury appreciated, among other factors, the stable employment conditions offered by the Bank, attractive development conditions for students and graduates, employee volunteerism programs and CSR activities.

Most transparent company in the mWIG40 index

Bank Millennium was also a laureate of the Transparent Company of the Year 2018 ranking. The listing recognizes the companies that communicate with the market in the most transparent and regular manner. The Bank obtained the highest, maximum number of points among the companies included in the ranking.

Best bank in Poland

Bank Millennium was recognized as the best bank in Poland in the annual Best Bank Awards contest organized by the Global Finance magazine. The winning banks were selected by the editors of the Global Finance magazine after extensive consultations with banking experts from around the world.

Bank Millennium wins the satisfaction ranking

In an ARC Rynek i Opinia study, Bank Millennium was ranked first in the categories “Satisfaction” and “Assessment of fees and commissions” and third in the category “Assessment of contact points”. The bank also obtained the highest NPS (52) among all banks in Poland.

Customer Relationship Star

In the Banking Stars 2019 contest organized by Dziennik Gazeta Prawna and PwC, the Bank was on the podium three times, having won, the “Customer Relationship” category and received the “Customer Relationship Star” title (the ranking was based on client reviews), and having come second in the categories “Innovation” and “Growth”.

Service Quality Star

Bank Millennium received the Service Quality Star title awarded by the Polish Service Quality Standard to companies committed to the highest standards of customer service.

Leader in the client loyalty ranking in Poland

In a survey of client behaviors and preferences carried out by the consulting firm Bain & Company, Bank Millennium obtained the highest NPS among Polish banks. Compared to the previous year, the indicator increased 10 points to 43.

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