2019 Financial
and Social Report

GRI Standards Content Index

[GRI 102-55] Within the framework of the Materiality Disclosures Service, GRI Services verified whether the GRI Content Index is clearly presented and references to disclosures 102-40 through 102-49 match the relevant sections in the report.

[GRI 102-54]

THIS REPORT HAS BEEN PREPARED ACCORDING TO GRI STANDARDS: CORE OPTION. THE SECTOR ADDITION FOR FINANCIAL SERVICES HAS ALSO BEEN USED.

GRI Standard Disclosure Page number
GRI 101 Basis 2016 [GRI 101 does contains no disclosures]
General standard disclosures
GRI 102 General standard disclosures 2016 102-1

Name of the organization

link
GRI 102 General standard disclosures 2016 102-2 Operations, brands, products and services link
GRI 102 General standard disclosures 2016 102-3 Location of organization’s headquarters link
GRI 102 General standard disclosures 2016 102-4 Location of the Organization’s offices link
GRI 102 General standard disclosures 2016 102-5 Nature of ownership and legal form link
GRI 102 General standard disclosures 2016 102-6 Markets served  link
GRI 102 General standard disclosures 2016 102-7 Scale of the reporting organization link
GRI 102 General standard disclosures 2016 102-8*** Information on employees link
GRI 102 General standard disclosures 2016 102-9 Supply chain link
GRI 102 General standard disclosures 2016 102-10 Significant changes in the organization and its supply chain link , link, link
GRI 102 General standard disclosures 2016 102-11 Rule or approach relating to prudence link, link, link, link, link, link, link, link, link
GRI 102 General standard disclosures 2016 102-12*** External initiatives supported by the organization link, link
GRI 102 General standard disclosures 2016 102-13*** Membership in Organizations link
GRI 102 General standard disclosures 2016 102-14*** Statement of the senior management link
GRI 102 General standard disclosures 2016 102-15***

Description of key impacts, risks and opportunities

link, link, link, link, link, link, link, link, link
GRI 102 General standard disclosures 2016 102-16***

Values, principles, standards and norms of behavior

link, link
GRI 102 General standard disclosures 2016 102-17*** Mechanisms for requesting advice and explicating doubts related to ethics link, link, link
GRI 102 General standard disclosures 2016 102-18*** Governance structure link
GRI 102 General standard disclosures 2016 102-25 Conflict of Interests link, link
GRI 102 General standard disclosures 2016 102-26 Senior management’s role in setting goals, values and strategy link
GRI 102 General standard disclosures 2016 102-30 Effectiveness of risk management processes link, link, link, link, link, link, link, link, link, link
GRI 102 General standard disclosures 2016 102-31 Overview of environmental and social topics link
GRI 102 General standard disclosures 2016 102-40 List of the Stakeholder groups link
GRI 102 General standard disclosures 2016 102-41

Collective bargaining agreements

link
GRI 102 General standard disclosures 2016 102-42 Identification and selection of Stakeholders link
GRI 102 General standard disclosures 2016 102-43

Approach to engaging Stakeholders

link
GRI 102 General standard disclosures 2016 102-44*** Key points and problems reported by Stakeholders link
GRI 102 General standard disclosures 2016 102-45 Entities included in the consolidated financial statements link
GRI 102 General standard disclosures 2016 102-46 Defining the report’s content and boundaries link
GRI 102 General standard disclosures 2016 102-47*** List of significant reporting topics link
GRI 102 General standard disclosures 2016 102-48 Information adjustments to previous reports link
GRI 102 General standard disclosures 2016 102-49 Changes in reporting link
GRI 102 General standard disclosures 2016 102-50 Reporting period link
GRI 102 General standard disclosures 2016 102-51 Date of the most recent report link
GRI 102 General standard disclosures 2016 102-52 Reporting cycle link
GRI 102 General standard disclosures 2016 102-53 Contact person link
GRI 102 General standard disclosures 2016 102-54

Statement concerning reporting according to the GRI principles

link
GRI 102 General standard disclosures 2016 102-55 GRI Content Index link
GRI 102 General standard disclosures 2016 102-56 External verification link
Approach to management*
GRI 103 Approach to management 2016 103-1 Explanations regarding reporting topics and boundaries link (economic performance), link, link, link, link (local communities), link (ethics), link (customer service), link, link (ethical marketing and sales), link (anti-corruption), link, link (safety of funds), link (internal audit), link (procurement practices), link, link, link (conditions of employment), link (environmental impact), link (product portfolio), link (boundaries of reporting).
GRI 103 Approach to management 2016 103-2 Approach to management and its components link (economic performance), link, link, link (local communities), link (risk), link (ethics), link (customer service), link, link (ethical marketing and sales), link (compliance), link (anti-corruption), link (safety of funds), link (internal audit), link (procurement practices), link, link (conditions of employment), link (environmental impact), link (product portfolio)
GRI 103 Approach to management 2016 103-3 Evaluation of the approach to management link (economic performance), link, link, link (local communities), link (risk), link (ethics), link (customer service), link, link (ethical marketing and sales), link (compliance), link (anti-corruption), link (safety of funds), link (internal audit), link (procurement practices), link, link (conditions of employment), link (environmental impact), link (product portfolio)
*Disclosures regarding the management approach (103-1, 103-2 and 103-3) apply to all standards below.
Specific information on a given subject
GRI 201 Business performance 2016 201-1 Direct economic value generated and distributed link
GRI 202 Market presence 2016 202-2 Proportion of upper management hired from the local community link
GRI 203 Indirect economic impact 2016 203-1*** Investments in infrastructure and supported services link, link
GRI 204 Procurement practices 2016 204-1 Proportion of spending on local suppliers link
GRI 205 Combating corruption 2016 205-1*** Business entities assessed in connection with corruption risk link
GRI 205 Combating corruption 2016 205-2*** Communication and training on anti-corruption procedures and policies** link, link
GRI 205 Combating corruption 2016 205-3*** Confirmed incidents of corruption and actions taken link
GRI 206 Anti-competitive behaviors 2016 206-1 Proceedings concerning anti-competitive behavior, antitrust and monopolistic practices link
GRI 301 Materials 2016 301-1*** Materials used by weight and volume link
GRI 302 Energy 2016 302-1*** Consumption of energy in the organization link
GRI 302 Energy 2016 302-4*** Limitations on energy consumption** link
GRI 303 Water 2016 303-1 Water consumption by source link
GRI 305 Emissions 2016 305-1 Direct greenhouse gas emissions link
GRI 306 Sewage and waste 2016 306-2 Waste by method of utilization link
GRI 307 Environmental compliance 2016 307-1 Non-compliance with the law and environmental regulations link
GRI 401 Headcount 2016 401-1*** Newly-hired people and employee turnover link
GRI 401 Headcount 2016 401-2*** Benefits offered to employees link
GRI 401 Headcount 2016 401-3*** Parental leave link
GRI 403 Occupational health and safety 2016 403-2***

Type of injury and rates of injury, occupational diseases, lost days, absenteeism and total number of work-related fatalities**

link
GRI 404 Training and education 2016 404-1*** Average number of training hours per employee link
GRI 404 Training and education 2016 404-2*** Professional competence development programs link
GRI 404 Training and education 2016 404-3*** Percentage of employees who receive a regular job and employee development appraisal link
GRI 405 Diversity and equal opportunities 2016 405-1*** Diversity in the management board and among employees link
GRI 405 Diversity and equal opportunities 2016 405-2*** Ratio of women’s base compensation to men’s link
GRI 406 Counteracting discrimination 2016 406-1*** Discrimination incidents and actions undertaken link
GRI 412 Human rights – evaluation 2016 412-2*** Employees trained on procedures or policies regarding human rights link, link
GRI 417 Marketing and product labeling 2016 417-1 Requirements concerning labeling and information about products and services link, link
GRI 417 Marketing and product labeling 2016 417-3*** Cases of inconsistency concerning marketing competition link
GRI 418 Client privacy 2016 418-1*** Justified complaints concerning the violation of a client’s privacy and the loss of his or her data link
GRI 419 Compliance concerning socio-economic issues 2016 419-1 Non-compliance with the law and regulations concerning the socio-economic area link
SPECIFIC STANDARD DISCLOSURES FOR THE SECTOR
Disclosure Page Omissions External verification Description
SECTOR-SPECIFIC TOPIC: PRODUCT PORTFOLIO
FS5 link, link no Interactions with clients/investees/business partners regarding environmental and social risks and opportunities
FS7 link no Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose
FS8 link no Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose
SECTOR-SPECIFIC TOPIC: AUDIT
FS9 link no Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures
SECTOR-SPECIFIC TOPIC: CLOCAL COMMUNITIES
FS13*** link yes Access points in low-populated or economically disadvantaged areas
FS14*** link yes Initiatives to improve access to financial services for disadvantaged people
FS15*** link yes Policies for the fair design and sale of financial products and services
FS16 link no Initiatives to enhance financial literacy by type of beneficiary
** disclosure reported partially
***disclosures subject to independent external verification

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