2019 Financial
and Social Report

Main awards and achievements in 2019

Satisfaction ranking won

According to ARC Rynek i Opinia survey:

  • 1st place in main categories: “Satisfaction”, “Assessment of fees and commissions” and 3rd place in “Interface assessment”
  • Highest NPS score (52) among banks in Poland

Golden Banker Ranking

  • 1st place – “Socially Sensitive Bank” – Financial ABCs were considered to be the best social programme – it is a proprietary kindergarten kids financial education programme of Bank Millennium Foundation
  • 2nd place – “Best multichannel service quality”
  • 2nd place – “Safe Bank – Best Practice”

The best bank in Poland according to Global Finance Magazine

Bank Millennium was hailed Best Bank in Poland in the annual Best Bank Awards competition organised by Global Finance Magazine.

The winning banks were selected by the editors of Global Finance Magazine after extensive consultations with banking experts from all over the world.

Customer Relationship Star

The Bank was among the top three as many as three times in the Stars of Banking 2019 competition organised by Dziennik Gazeta Prawna and PwC:

  • 1 place in the “Customer Relationship” category and receiving the title of “Customer Relationship Star” (the ranking was based on clients’ feedback)
  • 2nd place in the “Innovation” and “Growth” categories

2019 Banks’ ranking of the Bank Financial Monthly

Bank Millennium was:

  • 1st in the “Availability” category
  • 2nd in “Bank for Young People” in the 2019 Banks’ ranking of the Bank Financial Monthly

The ranking of banks by Bank Financial Monthly aims to identify banks, which focus on efficiency, development of new technologies as well as innovative financial services, seeking the best solutions in customer relationship management and enjoying the best customer reviews. Activity in corporate social responsibility and openness to persons with disabilities is also rewarded.

The most transparent company among companies included in mWIG40 index

In 2019 Bank Millennium won the “Transparent Company of the Year 2018” ranking. The ranking recognises companies, which communicate with the market in the most transparent and regular way. Bank Millennium scored the highest number of points among all ranked companies.

2019 Service Quality Star

Bank Millennium received the title of Service Quality Star awarded by Polish Service Quality Standard to businesses with highest customer service standards.

Bank Millennium with Best Web Site Design in Central and Eastern Europe according to Global Finance magazine

Bank Millennium’s website was hailed the best in Best Consumer Digital Banks competition organised for the 20th time by the international Global Finance Magazine. The design and functionalities of the website were appreciated.

CSR Silver Leaf

For the fifth time now Bank Millennium has been awarded the CSR Silver Leaf. This award is given to companies, which implement highest corporate social responsibility standards in their daily activity.

Bank Millennium among Top 10 most responsible companies in Poland

Bank Millennium was among the Responsible Business Leaders in the Ranking of Responsible Companies 2019. It is a list of Polish companies evaluated from the point of view of quality of corporate social responsibility (CSR) management.

Bank Millennium honoured with Reliable Employer of the Year 2019 title

Bank Millennium again received the title of Reliable Employer of the Year in national category. The title is proof of recognition of the Bank as a financial institution with stable foundations and structure, which makes efforts to take care of the employees, developing their social package, investing in their growth and carrying out extensive and diversified CSR activities.

“Parkiet” forecast cup

2nd place for our experts’ team: Grzegorz Maliszewski, Mateusz Sutowicz and Andrzej Kamiński in the ranking of monthly financial and macroeconomic forecasts, prepared by Parkiet newspaper.

Bank Millennium for the 12th time in RESPECT Index

Bank Millennium kept its place in Respect Index. The index comprises selected companies on the stock market, which follow the best management standards in corporate governance and investor relations and also reflecting environmental and social factors. Selected companies undergo three-stage verification carried out by Warsaw Stock Exchange (GPW), the Stock Exchange Issuers’ Association (SEG) and an independent auditor.

Bank Millennium in new WIG-ESG index

According to GPW communique of 3 September 2019, which announced the portfolio of the new WIG-ESG index, Bank Millennium was among the 4 top-scoring companies. Bank Millennium reached the highest result as regards assessment of applying environmental, social and corporate governance factors (ESG of 1,0) as well as assessment of compliance with principles of Code of Best Practice (KDP of 1,0).

The index comprises 60 companies from WIG20 and mWIG40 indices.

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