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2018 Financial and Social Report

The Bank’s corporate social and environmental responsibility

Full information about compliance by the Bank with principles of Corporate Social Responsibility, also containing all non-financial information required by the law, is shown in the Report on non-financial information of Bank Millennium and Capital Group of Bank Millennium in 2018 year. This Report is prepared in keeping with guidelines of the amended Accounting Act as well as Global Reporting Initiative Sustainability Guidelines (GRI Standards).

The most important elements of the Bank’s corporate social and environmental responsibility are presented below.

In Bank Millennium acting for the community is part of the business strategy. It is the priority to assure highest quality of Customer service, conducting ethical marketing and sales as well as facilitating the use of banking and non-banking services (e.g. e-administration) by introducing enhancements for disabled persons as well as innovative services. CSR actions are also targeted at Employees. Apart from assuring stable and attractive conditions of employment as well as offering the opportunity to engage in social actions, the Bank promotes diversity in the organisation. Programmes for the community are carried out via Bank Millennium Foundation and involve financial education as well as development of employee volunteering.

We are dedicated to create shared values and make clear commicment to corporate social responsibility

Bank Millennium has been consistently ranked in Respect Index of WSE since 2010

Bank Millennium Group carries out CSR actions for the benefit of the main Stakeholders: Customers, Employees, Business Partners, the Community and Environment.

One of the Bank’s most important values is assuring highest quality of service. Analysing Customers’ opinions with use of such modern methods as behavioural economics, service design or UX (user experience) surveys, services are designed, which reflect their expectations. The Bank provides Customers with solutions, thanks to which they can not only manage their finances but also use non-financial services. The Bank’s app and website gives Customers i.a. access to e-administration, the opportunity to buy public transport tickets or to get motor insurance. After the 2018 introduction of a chatbot in the near future we plan to launch robo advisory service, thanks to which daily banking will become even easier.  A number of improvements were introduced for Customers with disabilities i.a. website, branches, cash machines and service adapted to the needs of this group of Customers. For adapting the bank’s website to the needs of blind persons in 2018 Bank Millennium won the “Website Without Barriers” competition.

The Bank is focused on compliance with ethical sales principles. Branch Employees are required to observe ethical standards contained in the Bank Millennium Code of Ethics as well as in rules for selling particular products. All Employees of the Bank obligatorily take part in Code of Ethics training and have the possibility to report unethical behaviour via the Whistleblowing system.

Solutions, which were implemented in the area of service quality, have contributed not only to improvement of Customer satisfaction but were also appreciated by the market. In 2018 93% retail customers were satisfied with their relationship with the Bank and 53% corporate customers were recommending it to others. Bank Millennium was the most often recommended commercial bank in Poland with loyalty measured with the market’s highest NPS score of 61. Yet again it was among the top three in all categories of “Newsweek’s Friendly Bank” ranking (i.a. 1st place in the “Mobile Banking” category).

Apart from assuring attractive work conditions, development and social support, the Bank offers programmes for working parents, the opportunity to take part in charity actions and employee volunteering as well as Millennium Active Zone events, which promote a healthy lifestyle. It also supports Employees in their passions by co-financing MilleKlub sports, cultural and recreational projects.

In 2018 the Bank signed the Diversity Charter – an international initiative promoted by the European Commission. It is a commitment signed by organisations deciding to introduce a ban on discrimination in the workplace and to act towards creating and promoting diversity.

Detailed information about HR policy of Bank Millennium Group is in the “Human Resources Management” chapter.

Purchasing regulations include the requirement to use ethics and/or environmental clauses in contracts where such provisions may be applied (e.g. OHS clauses in contracts on construction services; environmental clauses in recycling contracts). Moreover every supplier bidding for a contract signs a commitment to observe principles stipulated in the Code of Ethics of Bank Millennium Group. Contracts signed in 2018 had a clause, which confirmed compliance by the suppliers with the Code of Ethics.

Community programmes

Community programmes are largely implemented via Bank Millennium Foundation and focus on two areas:

a) Financial education

The proprietary Financial ABCs” kindergarten children education programme, which started in 2016, was prepared and is being implemented by Employees of Bank Millennium in cooperation with a non-governmental organisation. Its purpose is to explain to the children – through play and games – the meaning of basic financial terms. In total more than 1300 workshops were held in the programme to train almost 33,000 children from approx. 400 kindergartens all over Poland. The programme is carried out under the honorary sponsorship of the Minister of Education and the Children’s Ombudsman, which confirms its strong educational value.

b) Employee volunteering

The Foundation carries out its Millantrop programme, in which, by way of competition it awards grants to finance social activities undertaken by the Bank’s Employees. The programme is in place since 2016 and in total it has involved more than 440 volunteers (the Bank’s Employees, their families and friends) in 20 projects for schools, care centres, children and youth as well as environmental protection.

Sponsoring of culture

For 30 years now Bank Millennium has been supporting national and local cultural events. It is a sponsor of culture 360° – promoting art in almost all its forms, including: music, painting, sculpture, film, theatre, photography, literature and performance. For 17 years it was sponsoring the “Golden Sceptre” award for eminent artists; for 11 years a sponsor of “Pearl of Millennium” – a joint project of the Bank and TVP, which aimed to produce, promote and present high culture artistic events on TVP channels. For 16 years it has been sponsoring the International Festival of Traditional Jazz “Old Jazz Meeting – Złota Tarka”. Since 7 years together with “Sacrum Profanum” contemporary music festival and for more than 6 years with Bella Skyway Festival – a multimedia show prepared by an international group of artists. For 7 years it was involved with the “Two Theatres” Festival; for 5 years with Gdańsk Music Festival, it was also supporting the Mozart festival in Warsaw Chamber Opera and many others.

The most important cultural project currently supported by the Bank is Millennium Docs Against Gravity Film Festival. It is the biggest world documentary film festival in Poland together with accompanying events (workshops, discussions and concerts). Bank Millennium has been a partner of Millennium Docs Against Gravity since 13 years. In 2016 it became the festival’s naming rights sponsor.

Supporting innovation

In its social activity Bank Millennium analyses trends concerning innovation in the market environment. Every year the Bank’s experts prepare the “Millennium Index – Regional Innovation Potential”, which describes disparities in development of innovation in Polish Voivodeships. As a strategic partner of the “Eagles of Innovation” competition it promotes development of innovation in Poland’s economy.

Supporting academic education

The Bank offers students and graduates the opportunity to develop their skills, interests and to gain first professional experience by means of offering a programme of “Millennium Bankers” paid internships, “Expert Start-up” development programmes as well as free training and workshops.

As a member of the WSE Partners Club the Bank makes a substantive and employer branding contribution to academic life. In 2018 the Bank opened the first academic co-working space in WSE, which allows an exchange of experience and supports development of entrepreneurship among students.

In 2018 the Bank was an “Artificial Intelligence” partner at the Science Festival in Warsaw. Almost 50,000 people attended more than 1000 lectures, debates, workshops and presentations, which took place during the festival in Warsaw’s universities.

The Bank regularly monitors consumption of electricity, water, fuels, office supplies and undertakes actions to reduce usage of the resources. Its offering now includes environmentally-minded products for example the WWF Credit Card, part of the proceeds from which is given to the WWF Polska Foundation or Eko Energia Lease, which supports projects to acquire energy-efficient machines and equipment. The Bank also organises environmental education actions for employees.

Information concerning implementation by the Bank of principles of corporate social responsibility is available in the non-financial part of Bank Millennium’s Annual Report – 2018. The report is prepared in keeping with the guidelines of the amended Accounting Act as well as Global Reporting Initiative Sustainability Guidelines (GRI Standards).

Compliance by the Bank with principles of sustainable development has been confirmed in third-party assessments. Since 2011 the Bank is included in Respect Index, which comprises socially responsible companies listed on Warsaw Stock Exchange. In the Ranking of Responsible Companies prepared by Responsible Business Forum, Bank Millennium was in the top ten most socially responsible companies in Poland. It was also awarded the CSR Silver Leaf in Polityka weekly’s ranking. The company also supports UN Sustainable Development Goals (SDG). Joining the business and government administration partnership for attaining these Goals Bank Millennium declared it would undertake activities especially as regards financial education of children and the youth.