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2018 Financial and Social Report

Satisfaction ranking winner

According to ARC Rynek i Opinia survey:

  • 1st place in main categories: “Satisfaction”, “Interface assessment” and “Assessment of fees and commissions”
  • Highest NPS score (61) among banks in Poland

Excellent quality – top three for 8 years

In the 17th edition of “Newsweek’s Friendly Bank 2018” Bank Millennium made it to the top three in four categories!:

  • 1st place – “Mobile Banking”
  • 2nd place – “Best retail bank”
  • 3rd place – “Internet banking”
  • 3rd place – “Mortgage banking”

Bank Millennium best in the financial sector in building positive customer experience

Bank Millennium was acclaimed as the Customer Experience leader in the financial sector on the list of TOP 100 Brands published in the latest KPMG Poland report, which was prepared on the basis of a survey of opinions of consumers evaluating brands with a view to the experience they offer. The Bank was also among the top ten among one hundred best-scoring brands in Poland.

The most innovative Bank

Bank Millennium won the Leaders of the World of Banking and Insurance competition in the Most Innovative category during the Grand Gala of the Leaders of the World of Banking and Insurance.

Bank Millennium hailed digital leader in Deloitte survey

In the Deloitte report “EMEA Digital Banking Maturity 2018”, assessing digital maturity of financial institutions in 38 countries in Europe and the Middle East, Bank Millennium was ranked among digital leaders of the market as an innovative, digitally mature bank well prepared to face challenges of open banking and already offering many non-banking services.

2018 Service Quality Star

Bank Millennium was again awarded the prestigious title of Service Quality Star. The award is given on the basis of votes of consumers in the Polish Service Quality Programme, collected during the whole year on the www.jakoscobslugi.pl website and by means of a smartphone app.

Golden Banker

1st place for Konto 360° and the title of Safe Bank – best practice. Also the Impresja credit card as well as Financial ABCs educational programme were in the top three .

Website Without Barriers

Bank Millennium received an award for adapting the internet service to needs of persons with disabilities in the “Website Without Barriers” competition, which promotes access to digital information for disabled, elderly and poor persons as well as those threatened with digital exclusion.

“Website Without Barriers” competition organised by “Fundacja Widzialni” and “Szerokie Porozumienie na Rzecz Umiejętności Cyfrowych”

CSR Silver Leaf

For the fourth time now Bank Millennium has been awarded the CSR Silver Leaf. This award is give to companies, which implement highest corporate social responsibility standards in their daily activity

Bank Millennium among Top 10 most responsible companies in Poland

Bank Millennium came 7th in general classification and 4th in the sector classification of Ranking of Responsible Companies 2018. It is a list of Polish companies evaluated from the point of view of quality of corporate social responsibility (CSR) management.

Bank Millennium honoured with Reliable Employer of 2018 Year title

Bank Millennium again received the title of Reliable Employer of the Year 2018 in national category. The Jury appreciated i.a. the stable employment terms and conditions, extensive social benefits pack, investment in staff development, “Parents say YES” project, IMPAKT employee awards programme and CSR activity: Code of Ethics and employee volunteering as well as growth opportunities for students and graduates.

“Parkiet” forecast cup

2nd place for our experts’ team: Grzegorz Maliszewski, Mateusz Sutowicz and Andrzej Kamiński in the ranking of monthly financial and macroeconomic forecasts, prepared by Parkiet newspaper.

Bank Millennium for the 11th time in RESPECT Index

Bank Millennium kept its place in Respect Index. Respect Index brings together public companies, which follow the best management standards in corporate governance, information governance and investor relations and also reflecting environmental and social factors. Selected companies undergo three-stage verification carried out by Warsaw Stock Exchange (GPW), the Stock Exchange Issuers’ Association (SEG) and an independent auditor.

International awards for Bank Millennium

  • The Innovators, organised by the “Global Finance” magazine. The competition awards financial institutions, which set new trends and design the most innovative solutions. Bank Millennium was recognised for the “Travel assistance” widget – a button to quickly contact the insurer available with travel insurance in the Bank’s mobile app.

  • EFMA Innovation in Insurance – Bank Millennium won Efma-Accenture Innovation in Insurance Awards 2018 in the Claims Management category thanks to the “Travel assistance” solution available with travel insurance in the Bank’s mobile app. The competition awards the most innovative insurance solutions worlwide.