No notes
Empty basket
Print version
2018 Financial and Social Report

Brief description of Bank Millennium Group

Bank Millennium was established in 1989 as one of the first Polish commercial banks. It is now one of the top 7 commercial banks in Poland in terms of assets and offers its services to all market segments via a network of branches, a network of personal advisors as well as electronic and mobile banking.

Ever since the start of its activity it has been a trendsetter in Polish banking. For example it was the first Bank to be listed on the Warsaw Stock Exchange and issued the first payment card on the Polish market. The bank satisfies most stringent standards of corporate governance; it implements social programmes to support culture development as well as education of the youth.

Bank Millennium is a market leader in the area of innovations understood to mean state-of-the-art technology and process improvements. Innovation in Bank Millennium is part of its business strategy.

6 132
million customers actively using electronic banking

Bank Millennium, together with its subsidiaries, forms Bank Millennium Group – one of the most innovative and comprehensively developing financial groups in Poland – employing the total of 6132 persons.

Its most important companies are: Millennium Leasing (leasing business), Millennium Dom Maklerski (brokerage business) and Millennium TFI (mutual funds). Since 2016 Millennium Goodie Spółka z o.o. together with the Bank has been operating a smartshopping platform based on advanced technology. The offering of the above-mentioned companies complements the services and products offered by the Bank.

Bank Millennium Group has assets amounting to 80,5 bn PLN and equity amounting to 8,4 bn PLN. At end of 2018 customers’ deposits reached 66,2 bn PLN and the Group granted over 52,7 bn PLN loans. The Bank has built its position on the market by working with more than 1,8 million active personal customers, with 1,36 million of them actively using electronic banking and 963 thousands using the mobile app and mobile Millenet. Bank Millennium Group finished the year with a significant liquidity surplus (loans/deposits ratio below 80%) and strong capital ratios (Total Capital Ratio at 21,7%).

In June 2018 the Bank applied to Polish Financial Supervision Authority for permission to set up a mortgage bank under the name of “Millennium Bank Hipoteczny” with its seat in Warsaw, with Bank Millennium to be its sole shareholder. The new bank is designed to provide medium and long term financing to fuel up further development of real estate financing.

In November 2018 the Bank signed an agreement with Société Générale on acquisition of 99.8% shares of Euro Bank S.A.. The transaction should be closed in the 1st half of 2019, after the necessary permissions have been obtained. The merger with the Wrocław-based bank, drawing on the experience of both organisations, will significantly raise profit and scale of our operation and in the long run it should bring strong return on the investment.

Business model

Bank Millennium operates on the basis of a business model, which rests on five pillars:


We are the most client-centric bank, which keeps developing. We want to be the most personalised bank on a mass scale.


We are a digital banking leader, offering a combination of broad outreach and high quality of services.


We are growing fastest among banks as regards acquisition of customer with a main relationship. Moreover we introduced for new sustainable growth engines in the 2020 strategy.


We have a cutting-edge cost-effective model built on state-of-the-art technology and flexible in changing to follow growth of the Bank’s scale.


We have a flexible operating model; an organisational culture, which allows short reaction times as well as digital and data analysis skills.

The business model is founded on key values: building relationships based on trust, a passion for quality and innovation, people development and promoting cooperation as well as the ambition to always aim higher.