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2018 Financial and Social Report

Introduction of environmentally-friendly solutions

Bank Millennium Group conducts a number of activities aimed at optimizing the consumption of energy, water, fuel and purchased materials.

Action Description
Limiting plastic consumption
  • popularity of payments using a virtual card in a mobile application reduces the need to issue plastic cards;
  • water treatment purifiers have been installed in the Bank’s head office – there is no need to buy bottled water;
  • based on the average number of shipments sent out, a limit for secure plastic envelope orders was set for each of the Bank’s organizational units. A 4% decrease in consumption was recorded as compared to 2017.
Efficient management of available resources Reuse of resources allows the Bank to reduce the purchased quantities of furnishings (desk chairs), own devices (shredders and bill counters) and consumable materials (e.g. toners, hangers, inking ribbons).
IT Tools The IT system supports verification of each purchase order for materials and office equipment in terms of the justification for the purchase and the defined limit, thereby contributing to reduced consumption of resources.
Action Description
Restrictions on printing of documents
  • in the branches, internal transactions are accounted for in the system – there is no need to print them out.
  • the quantity of paper ordered to print cash and treasury transactions is controlled on an ongoing basis, based on monthly cash transaction reports;
  • through automation of the ATM settlement process, the related documents no longer have to be printed.
  • monitoring of the number of printouts – reports are sent to the units generating the largest numbers of printouts, which allows them to take reduction measures;
  • printouts can be made on company printers only after an employee logs into a specific device, which prevents accidental printouts.
Electronic workflow of internal documents
  • by introducing IT systems for processing internal documents, the circulation of most paper documents has been eliminated in the Bank;
  • processing client documentation (e.g. loan applications) is based on electronic copies of documents;
Less printouts for clients
  • some documents are posted on the Bank’s website and on the internet banking site. Through internet banking, the client is e.g. informed on changes in the terms and conditions of services (on durable media). This helped save nearly 74 million pages of printouts;
  • a client purchasing a bundle of banking services may sign a single consolidated agreement instead of several separate agreements for each product. It is also possible to receive a consolidated statement containing information concerning all the products held in the Bank.
  • access to e-administration – official applications may now be filed through the electronic banking facility, which reduces the consumption of paper.
  • city transport tickets and parking tickets may be purchased through the mobile app;
  • electronic statements – electronic statements are the default option for every new client concluding an agreement for bank products and services. It is possible to opt out of this option at a client’s request. 80% of our clients use on-line statements.
  • electronic application process for services: opening of another bank account, cash withdrawals, update of personal ID details;
  • the goodie procurement platform launched by Bank Millennium makes it possible to browse stores’ online offers and electronic newspapers instead of their hard copy counterparts;
  • On-line trade finance module – solution for corporate clients facilitating electronic orders and remote correspondence with the Bank.
  • e-guarantee for business clients – it is a bank guarantee issued in electronic form (as PDF file) using qualified electronic signatures of two of the Bank’s legal representatives. The advantage of the product is that the guarantee is delivered speedily (to a specified e-mail address or to be downloaded from the Millenet system), nothing is printed out and no messenger costs are incurred;
  • Millennium TFI allows its distributors to purchase fund units over the Internet. Transaction confirmations may be sent to the client by e-mail.
Product sales via remote channels
  • Retail clients may apply for credit, savings and insurance products using remote channels where paper documentation does not exist at all. In this process, an agreement is approved by the SMS P@ssword and its wording is available in the system, so it does not need to be printed out.
  • corporate clients are encouraged to apply for loans and payment cards through the internet banking system, in which the entire documentation is uploaded remotely.

In 2018, intensive growth of product and service sales in electronic banking channels was visible both in the major product categories (see table below) and in the group of non-banking products and services. Sales of city transport tickets rose by 173% yoy, travel and motor insurance by 75% yoy, phone charges by 26% yoy and the number of HCE cards by 109% over the year.

 

Share of electronic channels in the sales volume of major products yoy

Personal accounts* Cash loans Overdrafts Term deposits Savings accounts
22% 43% 41% 89% 30%

*process commenced in the electronic channel

Action Description
Energy-efficient building of the Bank’s head office the savings in energy and water consumption are affected, among others, by the use of LED lights in corridors and parts of the garage, heat recovery in ventilation units, fancoils switched to an economic mode at night, silent operation of the central heating unit at night; light turned off on a temporary basis after 6:00 p.m., rainwater collection and use system. The office building has a BREEAM certificate for environmentally-friendly buildings.
Energy savings in branches
  • replacement of light sources in external advertising panels of the branches, from traditional fluorescent lamps to energy-saving LED light sources;
  • limited operation of external advertising panels (they are turned off at midnight);
  • energy-efficient light sources in new or upgraded branches.
Rational management of energy consumption
  • Air conditioning is set at 21 degrees Celsius and ceases to operate after working hours;
  • reduction of temperature in rooms with continuous power supply devices from 21 to 18 degrees Centigrade;
  • virtualization of servers has made is possible to reduce the number of physical hardware in the computer center, which drove down energy consumption for power supply and air conditioning;
  • regular replacement of computer hardware with newer hardware offering lower power consumption;
  • reduction of power capacity of backup power supply units at the head office in Gdańsk and Warsaw from 120kW to 80kW.
Water and energy consumption is monitored on an ongoing basis Based on the financial data, a ranking of energy recipient by its consumption is prepared. Branches with the highest energy consumption rates are controlled and recommendations for building administrator companies are implemented. Similarly, in the event of high utility bills it is verified whether the consumption is correct and whether or not any devices or installations have broken down.
Design of services The processes in the mobile and internet banking system are designed to take as little time as possible and involve the least amount of formalities. The agreements are signed with an SMS password signature, which saves paper and energy (by reducing the time of work with the computer or the phone).
Optimization of water consumption
  • installation of water perlators in toilets and kitchens;
  • setting the optimum water usage level in toilet flush tanks
Energy savings in branches 2018 2017 2016 2015
Branches with LED lighting 361 (100%) 355 (100%) 369 (100%) 410 (99%)
Branches with panels turned off at midnight 305 (84%)* 307 (86%)* 312 (84%)* 363 (87%)*
Energy-saving sources of light in branches 100 (28%) 80 (22%) 72 (19%) 49 (12%)

[GRI 302-4]

* the remaining panels are lit up for the entire opening time of the shopping malls in which they are located

Action Description
Hybrid vehicles Nearly all the cars in the Bank’s fleet have been replaced with hybrid models. That signifies a considerable reduction in exhaust emissions into the environment. The fleet will emit more than 500 tons of CO2 less per annum (a 20.6% reduction in emissions) in comparison with the level prior to replacing the cars.
Limiting the amount of business travel In order to minimize business travel, limits are used for respective types of transportation and remote communication methods are used, such as: e-learning courses, teleconferencing and videoconferencing.  About 700 video conferences were held in 2018.

[GRI 302-4]