In 2018 Bank Millennium launched the first bank chatbot in Poland. By leveraging elements of artificial intelligence and technology to recognize voice and intention, the Milla Chatbot may conduct a voice or text-based conversation with a client. It will field questions, and if necessary, it will pose follow up questions about particulars and perform the task in question. Milla is presently capable of executing wire transfers, topping up prepaid cards and mobile phones, showing the transaction history and upcoming payments, specifying when the wire will reach its recipient and stating the bank’s contact data. In the future, it will enable clients to search for other information and navigate the mobile application.