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2018 Financial and Social Report

In the Bank Millennium Group, risks exerting an unfavorable impact on social issues may stem from relations with clients and business partners. In reference to the risk related to client relations (conveying the appropriate information to clients, ethical advertising and sales, timely handling of complaints, issues related to the granting of FX loans etc.), the Bank monitors all the regulations and opinions expressed by UOKiK (Office of Competition and Consumer Protection) and other authorities and it is focused on delivering the best products and services to its clients, as the Bank’s top positions in various rankings amply attest. Minimizing the risks related to business partners entails devising objective criteria for selecting suppliers and fair payment and contractual terms accompanied by ethics in collaboration, as reflected by our internal regulations. In terms of employee-related risks the Bank minimizes the risk of high employee turnover by embracing the pertinent policies (including HR, compensation and diversity) and offering high working standards, as confirmed by receipt of the status of Sound Employer of the Year 2018. The risk related to the issue of failing to respect human rights and combat corruption refers to the possibility of forfeiting reputation and the imposition of legal or financial sanctions. The Bank’s Group prevents this risk by obligating its employees and business partners to adhere to the Bank Millennium Group’s Code of Ethics in which these issues are regulated and by offering the ability to report violations anonymously in these areas. The risk pertaining to the natural environmental impact chiefly involves the possibility of sanctions being imposed for non-compliance. The Group prevents this risk by submitting to legal regulations, monitoring its environmental impact and implementing environmentally-friendly actions.

A detailed description of the management of the foregoing risks has been set forth in the various sections of the report pertaining to relations with clients, employees, business partners and communities and to respecting human rights, preventing corruption and managing the natural environmental impact. [GRI 102-11, 102-15, 102-30]