When others reach the peak of their abilities, we want more. We have been closely watching our environment, perfecting and evolving, proactively responding to challenges of the future.
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In 2017, our net profit was 31% higher than 2016 profit on a recurrent basis, and it was a perfect result. We achieved the key objectives defined in our strategy – we exceeded 1.6 million of active clients, recorded almost 6% market share in retail deposits and 46% costs-to-income ratio.
Joao Bras Jorge
Chairman of the Management Board of Bank Millennium
We have a cost-effective business model and resources that allow its proper application. Our growth accelerators are retail banking, development of online and mobile banking, and increased share of electronic channels in the product sales volume.
Looking for the best solutions and overcoming barriers is our bread and butter. Digitalisation is not only gadgets and migration to electronic service channels, but also innovative thinking covering all the bank’s processes and structures. For clients, innovations mean higher comfort and product availability, and consequently the best customer service.
Assuming stable regulatory, legal and tax system, in 2020 we intend to reach 1 bn net profit. The heart of our new strategy is use of the strengths of our organisation and five pillars of growth.
SOCIAL ACTIVITY
We support education,
we care about people and environment
Parallel to our financial activity we get involved in financial and cultural education, and volunteering programmes. Conducting business in a responsible way, we create common value for the company and its environment. It has been confirmed by our presence in the Respect Index – index of companies with the highest CSR standards.
Clients
Banking for all, non-banking digital functionalities, ethical sales
Employees
Employee satisfaction, education and development, respect for diversity
Communities
Employee volunteering, financial education, promotion of culture