Main awards and achievements in 2016

Perfect quality

In the 15th edition of the ranking „Newsweek Friendly Bank 2016” Bank Millennium was the only one awarded in all categories of the ranking:

• 2nd in the „Internet Bank” category
• 2nd in the „Mortgage Banking” category
• 3rd in the „Traditional Banking” category
• 3rd in the „Mobile Banking” category

Service Quality Star

Thanks to positive opinions of its customers, Bank Millennium has again been ranked among the friendliest companies and was awarded the title of 2015 Service Quality Star. The award is given on the basis of consumer votes in the Polish Service Quality Programme, collected through entire year on www.jakoscobslugi.pl , also by smartphone applications.

Bank on Quality

Bank Millennium won the „Bank on Quality” survey carried out by TNS Polska research agency. The nationwide survey carried out in October 2016 covered 60 bank branches belonging to 15 banks. The survey was made by mystery shoppers. Evaluation was made on the basis of interviews with bank staff on topics involved with loans or savings, which resulted in a purchase being made (account opening) or product resignation (closing of the account a few days after signing the agreement). The Bank scored 90.6% with an overall average score of 74.2%.

Złoty Bankier

Bank Millennium took third place in the „Złoty Bankier” ranking (The Gold Banker) in category of the highest quality of service organized by „Puls Biznesu” daily  and Bankier.pl. TNS Poland and Obserwatorium.biz conducted a full audit of the quality of service banking in branches, call center, ergonomics electronic channels, electronic security systems, the product offer, social communication and banking advertisement. Additionally, the Bank received a special award in the category „The best practice of security systems”

Consumer choice

For the third consecutive time Bank Millennium brand won the first place in the CONSUMER CHOICE survey in the Banking Services category, scoring highest among the six evaluated banks in satisfaction and acceptance level. The Consumer Choice title awarded by Centrum Oceny Satysfakcji Konsumenta (Consumer Satisfaction Survey Centre) promotes highest quality products and services in various segments of the market. The winners were identified on the basis of results of consumer surveys made in 2016.

Award Global Finance

Bank Millennium has won “The 2016 World’s Best Consumer Digital Banks in Central & Eastern Europe” award for corporate solutions: “Best mobile banking app” and “Best trade finance services”. In this same competition is has also been hailed the national and regional winner in the “Best Online Deposit, Credit and Investment Product” subcategories in Central-Eastern Europe.

Bank Millennium for the ninth time in the RESPECT Index

Bank Millennium kept its position in the Respect Index. The index comprises selected public companies operating in compliance with best corporate governance and investor relations standards as well as with consideration of environmental and social factors. The companies undergo three-tier verification made by the Warsaw Stock Exchange (GPW), the Polish Association of Issuers (SEG) and an independent auditor.

Website without barriers

Bank Millennium was awarded in the competition „Website without barriers” for adapting the website to the needs of people with disabilities, the elderly and exposed to digital exclusion. The competition „Website without barriers”, organized by the „Fundację Widzialni” (Foundation Visible) and „Szerokie Porozumienie na Rzecz Umiejętności Cyfrowych” (A Wide Coalition for Digital Skills) is the only such initiative in Poland.

CSR Silver Leaf

For the second time Bank Millennium was awarded the CSR Silver Leaf in a report prepared by Polityka weekly and Deloitte consulting company. The report was based on guidelines of the International ISO 26000 Social Responsibility Standard, which looks at seven areas: Organisational governance, Human rights, Labour practices, Environment, Fair operating practices, Consumer issues and Community involvement and development and also takes on board selected Sustainable Development Goals and Targets announced by the United Nations.

Reliable Employer

Bank Millennium received the title of Reliable Employer 2016. The Bank was appreciated i.a. for the generous social benefits pack, investing in staff development; Parents Say YES project; IMPAKT employee awards programme as well as CSR activity: Code of Ethics and support for the natural environment. The national Reliable Employer of the Year competition aims to identify the best employers in terms of recruitment policy, employee solutions and human resources management. Evaluation is made of employment terms and conditions; punctuality of payments; social benefits; career path; employment dynamics as well as external and internal opinions about the company.