About this report


The eleventh edition of the Corporate Social Responsibility Report depicts the operations of the Bank and the Bank Millennium Group during the period from 1 January 2016 to 31 December 2016 unless stated otherwise.  [GRI 102-50] The report has been prepared in accordance with the Global Reporting Initiative Sustainability Guidelines (GRI Standard) standard with the Core application level and summarizes key areas of the Bank’s influence on sustainable economic, social and environmental growth. The Bank reports annually.

[GRI 102-52]

Process of defining the report’s contents

The process of defining the report’s contents entailed a review of the hitherto reporting issues in accordance with the three steps required by the GRI 4 standard, i.e. identification, prioritization and validation.  Reporting topics were first identified to give consideration to stakeholder expectations. Stakeholder feedback pertaining to the Bank’s operations was obtained using client and employee satisfaction studies, questions posed to the Bank by stakeholders, external auditors and research units, CSR ranking scores, CSR trends in the financial sector,

talks with clients, investors, business partners and social partners. A list of topics was drawn up on the basis of the issues raised by stakeholders as well as on the basis of sustainable development topics recognized in the GRI G4 standard and the sector supplement, and subsequently these topics were prioritized. The analysis of the topics pertaining to sustainable development was based on three criteria: the social and environmental gravity of the topic, its importance to stakeholders and its impact on the Bank’s business strategy success. As a result, a list of topics pertaining to Bank Millennium’s sustainable development was created and then approved by the CSR Manager. [GRI 102-46]

Below please find a list of the reported topics selected during the reporting process along with the bounds of their impact. The topics have been divided into three groups to reflect the findings of the analysis according to the three criteria mentioned above. The first group pertains to the topics most applicable to the Bank’s operations. We concentrate on reporting these topics and in this report they are presented in detail. Their description entails the management approach used and the specific resultant outcomes. The second group of topics is moderately applicable to operations. Their description is limited to the resultant outcomes or to a qualitative description. The third group of topics entails topics of low applicability to the Bank’s operations. The analysis of all these topics gives consideration to their nature and impact. Internal topics have been labeled (int), while external topics are labeled (ext).   Nature of the influence was divided in the direct influence (d) and indirect (i) – related to business relations of the company. [GRI 103-1]

[GRI 102-47] [GRI 103-1]

Employees and managers responsible for various reporting areas were involved in the reporting process. Report validation, including the selection of indicators, was subject to consultation with CSRinfo. The materiality defining process was checked by Global Reporting Initiative.  [GRI 102-56]

Changes compared to the previous reporting period

Bank Millennium’s last report was prepared for the 2015 calendar year according to the GRI G4 standard at the Core application level, while applying the Financial Services Sector Supplement. [GRI 102-51] This report has been prepared on the basis of 2016 GRI Standards at the Core application level.

[GRI 102-48]

In this report, no significant changes in the reporting scope and topics boundaries as compared to the 2015 Corporate Social Responsibility Report[GRI 102-49]


Thank you for reading our report.
If you want to share your opinion about it with us please send your comments to:
Anna Pulnar
CSR Specialist

[GRI 102-53]

Previous page Environmental education campaigns
Next page GRI G4 content index