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11) Other operating expense

 01.01.2014 - 31.12.201401.01.2013 - 31.12.2013
Loss on sale and liquidation of property, plant and equipment, intangible assets -9.376 -9.287
Loss on sale of non current assets held for sale 0 0
Indemnifications, penalties and fines paid -6.215 -2.631
Costs of contentious claims  -39.839 -15.993
Costs of leasing business -1.489 -1.356
Donations made -334 -1.182
Costs of collection service -15.507 -17.588
Prudential fee for Banking Guarantee Fund -13.173 -3.365
Costs of payments to compensation system -267 -38
Other -6.611 -22.310
Total -92.811 -73.750