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3) Fee and commission income

3a. Fee and commission income

 01.01.2014 - 31.12.201401.01.2013 - 31.12.2013
Resulting from accounts service 92.947 87.206
Resulting from money transfers, cash payments and withdrawals and other payment transactions 46.836 40.815
Resulting from granted credits and loans 86.409 70.537
Resulting from guarantees and sureties granted 12.779 13.642
Resulting from payment and credit cards 183.017 206.765
Resulting from sale of insurance products 76.166 94.870
Resulting from distribution of investment funds units and other savings products 83.788 68.515
Resulting from brokerage and custody service 19.614 20.578
Resulting from investment funds managed by the Group 82.433 80.527
Other 11.332 14.145
Total 695.321 697.600

3b. Fee and commission expense

 01.01.2014 - 31.12.201401.01.2013 - 31.12.2013
Resulting from accounts service -1.457 -1.937
Resulting from money transfers, cash payments and withdrawals and other payment transactions -1.505 -1.399
Resulting from granted credits and loans -14.536 -15.320
Resulting from payment and credit cards -54.635 -77.915
Resulting from brokerage and custody service -3.366 -3.946
Resulting from investment funds managed by the Group -4.939 -3.686
Other -3.210 -4.660
Total -83.648 -108.863