Main awards and achievements of Bank Millennium in 2013

Bank Millennium won in the main “Friendly Bank – Retail Customers” ranking of best banks in Poland, prepared annually by the Newsweek magazine. In the “Friendly Bank – Internet Bank” ranking Bank Millennium came 2nd. The first time Bank Millennium was ranked among top 3 banks on the “Friendly Bank – Retail Customer” list in 2011 when the Bank came the third. Already a year later it moved up to the 2nd place to eventually win in this year’s edition. The ranking looked at the level of services provided to individual Customers. Attention was given to many aspects, including features of bank outlets (organisation of Customer service, cleanliness), quality of service (know-how of employees, way of engaging in a discussion, way of executing the most popular orders), Customer acquisition and retention (ability to choose products, which a Customer needs the most).

Polish consumers have identified Bank Millennium as one of 100 friendliest companies on the Polish market. More than 3.5 million internet users voted in the competition portal for Service Quality Stars in the 6th edition of the Polish Service Quality Programme. The award is presented to companies, which are most focused on Customer service quality. It is a proof both of effectiveness of adopted standards as well as efficient business management. The awarded companies are seen by consumers to be recommended and trustworthy, with staff who are always there to help Customers with their knowledge.

In July 2013 Bank Millennium yet again topped the category “Best Consumer Internet Bank in Poland”. The awards were given by Global Finance independent financial magazine. Winning banks were selected based on the nominations of individual banks and evaluation of world class specialists - experts of Tata Infotech company and according to the following criteria: strength of strategy for attracting and servicing online Customers, successes in getting Clients to use web offerings, growth of on-line Customers, breadth of product offerings, evidence of tangible benefits gained from internet initiative, web-site design and functionality.

Bank Millennium’s website and online banking system for private Customers have been fully adapted to the needs of disabled users. In result Bank Millennium is the first bank in Poland to have been awarded the “Website Without Barriers” certificate. 

“Website Without Barriers” is a quality mark identifying websites, which may be deemed accessible and adapted to the needs of persons threatened with digital exclusion, including disabled persons. This quality mark, granted by the “Fundacja Widzialni” foundation, gives a guarantee of full compliance with international website accessibility standards

The Macroeconomic Research Bureau of Bank Millennium took 2nd place after 3Q 2013 in the contest of forecasters conducted by the National Bank of Poland and the Rzeczpospolita daily. The ranking includes forecasts for the GDP growth, investments dynamics, inflation, current account deficit and unemployment rate. What is more important, the team of Bank Millennium managed to keep 2nd place in two consecutive quarters which proves stable and good quality of forecasts, especially forecasts of inflation and unemployment.

Once again Bank Millennium is part of RESPECT Index - index of socially responsible companies.

The RESPECT Index portfolio covers Polish companies listed on the Warsaw Stock Exchange Main Market which follow the highest corporate governance, reporting and investor relations standards, and which also include environmental, social and governance factors.